Refund and Returns Policy

I. Policy Overview

This Refund and Returns Policy (hereinafter referred to as the “Policy”) applies to all products purchased through HuayunJewelry’s international sales platform. We are committed to providing our customers with high-quality products and an excellent shopping experience. If you are not satisfied with your purchase, we encourage you to follow the steps outlined below for a refund or return.

II. Refund Conditions

1. Damaged Products: If you receive a product that is damaged during shipping, we will provide a full refund or replace the item with an identical one.
2. Incorrect Products: If you receive a product that does not match your order, we will provide a full refund or replace it with the correct item.
3. Quality Issues: If you encounter any quality issues with the product you purchased, please contact us within 7 days of receiving the product. We will offer a full refund or replace the item with an identical one.
4. 7-Day Return: If you are not satisfied with your purchase, you may return the item within 7 days of receiving it for a full refund. The returned product must be in its original packaging, with all tags and accessories intact, and unused or undamaged.

III. Refund Methods

1. PayPal Refund: We will issue a refund to your PayPal account, which is the payment method you used for the purchase. The refund timeline may vary depending on your PayPal account settings and PayPal’s processing time. Please consult PayPal for specific refund timelines.

IV. Return Process

1. Contact Customer Service: Please contact our customer service team through HuayunJewelry’s contact information, providing your order number, reason for return, and details about the product you wish to return.
2. Return Address: Our customer service team will provide you with a return address and guide you through the return process.
3. Shipping the Returned Product: Please ship the returned product to the address provided by our customer service team. Ensure that the product is in its original packaging, with all tags and accessories intact, and unused or undamaged.
4. Confirmation of Return: Once we receive the returned product, we will inspect it and process a refund once it meets the return conditions.

V. Notes

1. Please inspect the product promptly upon receipt and contact us within 7 days if there are any issues with the product’s quality or if it is incorrect.
2. Always contact our customer service team before initiating a return and follow the return address and process provided.
3. The returned product must be in its original packaging, with all tags and accessories intact, and unused or undamaged. If there are any damages or missing parts, we may not be able to offer a full refund.
4. The refund amount will be based on the original purchase price, excluding shipping and other fees. If there are any special circumstances, we will discuss them with you accordingly.

We appreciate your understanding and support, and we are committed to providing you with quality products and services. If you have any questions or need assistance, please do not hesitate to contact us.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.